Information
At UPPER CASTLE TALLOW CO, we understand that sometimes returns or exchanges are necessary. This page outlines our return policy for your convenience.
Frequently asked questions
What is the typical timeframe for returns or exchanges?
We accept requests for replacements or store credit within 7 days of delivery. Please contact us at support@uppercastletallowco.com with your order number and a photo of the issue.
Are there any conditions for returns, like the product being unused or in its original packaging?
Yes. To qualify for a replacement or store credit, items must be:
Unused and in their original packaging
Reported within 7 days of delivery
Accompanied by a photo and order number
Who is responsible for paying the return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll cover the cost of return or replacement shipping. This strikes a balance between protecting our margins and offering fair customer service.
How will customers receive their refund or exchange?
We offer store credit or a replacement item for eligible returns. Refunds to the original payment method are not available due to the nature of our handcrafted products.
Need further assistance?
If you have any other questions or concerns regarding our return policy, please don't hesitate to reach out. Our team is here to ensure your experience with UPPER CASTLE TALLOW CO is exceptional.